WIDERRUFSBELEHRUNG
You have the right to withdraw from this contract within 30 days without giving any reason.
In order to complete this process as quickly as possible, Report your return quickly and easily (up to 30 days after receipt) at our returns center.
Simply enter your Order number and yours E-mail address a.
We will process your request within 24–48 hours.
After approval and processing of the return,
If your order has not yet been shipped and if you wish to cancel the contract, you can do so our cancellation form use the information further down on this page.
Right of withdrawal:
The cancellation period is 30 days from the day on which you or a third party named by you took possession of the goods.
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If you withdraw from this contract, we will reimburse all payments received from you without undue delay and in any event no later than 30 days from the day on which we are informed about your decision to withdraw from this contract. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods.
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Exclusively unusable
Please register your return in advance via our returns center to ensure a quick and smooth processing.
It is the customer's responsibility to provide a correct and complete delivery address during the ordering process. Our company is not responsible for any losses or delays caused by providing an inaccurate or incomplete address. In the event of an incorrect address or if the package cannot be delivered, no refund or replacement can be guaranteed. We ask our customers to carefully check their address details to avoid such problems.
Please note that refusing delivery may affect the refund process. If you refuse a delivery, the package will not be returned to us, as we work with a third-party logistics company. In this case, the package may be destroyed in a warehouse in Germany, which would impair or prevent a refund. Returns can only be refunded once they are at our returns warehouse. You will receive our correct warehouse address for returns after registering your return.
If you received a free item with your order, it must be returned in its original, unused condition.
The buyer is responsible for return shipping costs.
Personalized items are excluded from the right of return.
Only use this form if your order has not yet been shipped.If you have already received the goods, please register your return via our returns center.